Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff
目次／あらすじ
| データ種別 | 図書 |
|---|---|
| 出版情報 | Boston : Allyn and Bacon , c1978 |
| 本文言語 | 英語 |
| 大きさ | xv, 734 p. : ill. ; 24 cm |
書誌詳細を非表示
| 一般注記 | Based on case studies developed at the Harvard Business School Includes bibliographical references and index |
|---|---|
| 著者標目 | *Sasser, W. Earl Olsen, Richard Paul joint author Wyckoff, D. Daryl joint author Harvard University. Graduate School of Business Administration |
| 件 名 | LCSH:Service industries -- United States -- Management -- Case studies 全ての件名で検索 |
| 分 類 | LCC:HD9981.5 DC:658/.91 |
| 書誌ID | 0000084271 |
| ISBN | 0205061044 |
| NCID | BA20033334 |