Customer loyalty : how to earn it, how to keep it / Jill Griffin ; foreword by Robert T. Herres
(The Jossey-Bass business & management series)
目次／あらすじ
| データ種別 | 図書 |
|---|---|
| 版 | New and rev. ed |
| 出版情報 | San Francisco : Jossey-Bass , c2002 |
| 本文言語 | 英語 |
| 大きさ | xvi, 252 p. : ill. ; 24 cm |
書誌詳細を非表示
| 一般注記 | Includes bibliographical references (p. 223-231) and indexes |
|---|---|
| 著者標目 | *Griffin, Jill |
| 件 名 | LCSH:Customer loyalty LCSH:Customer services LCSH:Customer relations |
| 分 類 | LCC:HF5415.5 DC21:658.8/12 |
| 書誌ID | 0000019033 |
| ISBN | 0787963887 |
| NCID | BA6132974X |